{"id":28119,"date":"2026-02-10T14:48:46","date_gmt":"2026-02-10T13:48:46","guid":{"rendered":"https:\/\/bookingtjeneste.no\/dokumentasjon\/e-post-varslinger\/"},"modified":"2026-02-11T00:46:27","modified_gmt":"2026-02-10T23:46:27","slug":"e-post-varslinger","status":"publish","type":"kb_article","link":"https:\/\/bookingtjeneste.no\/en\/dokumentasjon\/e-post-varslinger\/","title":{"rendered":"Email notifications"},"content":{"rendered":"<div class=\"btkb-nav-path\">Automatisering <span class=\"btkb-path-sep\">&rsaquo;<\/span> Workflow<\/div>\n<div class=\"btkb-video-wrapper\" style=\"position:relative;padding-bottom:56.25%;height:0;overflow:hidden;max-width:100%;margin-bottom:16px\"><iframe src=\"https:\/\/www.youtube.com\/embed\/Lxb4zRrhp6g?si=i3hgXiucqDPgfCMc\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:0\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<h2>Automatic email notifications<\/h2>\n<p>With Booking Service, you can send automatic email notifications to customers, employees, and administrators. You can use ready-made templates or customize the emails yourself, in both plain text and HTML.<\/p>\n<p>Email notifications are an effective tool for keeping both customers and employees updated on important details related to bookings. For customers, email notifications provide clear confirmation that the booking has been registered, along with all necessary information such as time, location, and any specifications related to the service. This creates security and minimizes the risk of misunderstandings.<\/p>\n<p>For employees, email notifications ensure they have an overview of their tasks and appointments at all times. Notifications can include information about times, customer details, and specific instructions related to the service. This contributes to efficient planning and reduces the chance of errors or no-shows.<\/p>\n<p>By automating email notifications, the system can ensure that important communications happen quickly and accurately, improving both the customer experience and employee efficiency.<\/p>\n<h3>How to create an email notification<\/h3>\n<div class=\"btkb-steps\">\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">G\u00e5 til Automatisering \u2192 Arbeidsflyt<\/div>\n<p>Her finner du oversikten over alle arbeidsflyter.<\/p>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">Click on <span class=\"btkb-ui\">Lag ny arbeidsflyt<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">Fyll ut de tre feltene<\/div>\n<ul>\n<li><strong>Arbeidsflyt navn:<\/strong> Skriv inn et navn, for eksempel <span class=\"btkb-ui\">E-post ved ny booking<\/span>.<\/li>\n<li><strong>N\u00e5r dette skjer:<\/strong> Velg utl\u00f8seren for handlingen, for eksempel <span class=\"btkb-ui\">Ny booking<\/span>.<\/li>\n<li><strong>Gj\u00f8r dette:<\/strong> Velg handlingen som skal utf\u00f8res. Velg <span class=\"btkb-ui\">Send e-post<\/span>.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">Tilpass innstillingene<\/div>\n<p>Du vil n\u00e5 se et nytt skjermbilde.<\/p>\n<ul>\n<li><strong>Arbeidsflyt navn:<\/strong> Her st\u00e5r navnet du kalte arbeidsflyten. Endre dette hvis \u00f8nskelig. Dette p\u00e5virker kun navnet du ser i kontrollpanelet.<\/li>\n<li>Under <span class=\"btkb-ui\">N\u00e5r<\/span> st\u00e5r det n\u00e5 <span class=\"btkb-ui\">Ny booking<\/span>. Klikk p\u00e5 <span class=\"btkb-ui\">Endre<\/span>-knappen for \u00e5 justere innstillinger i detalj. Du kan for eksempel koble til valgte tjenester, lokasjoner, alternativer og statuser.<\/li>\n<li>Under <span class=\"btkb-ui\">Gj\u00f8r dette<\/span> st\u00e5r det n\u00e5 <span class=\"btkb-ui\">Send e-post<\/span>. Klikk p\u00e5 <span class=\"btkb-ui\">Endre<\/span>-knappen.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">Sett opp e-postinnholdet<\/div>\n<ul>\n<li><strong>Til:<\/strong> Velg mottakerne av e-posten. Du kan velge Kunden og\/eller Alternativet. Du kan ogs\u00e5 legge til andre e-postadresser og klikke <span class=\"btkb-ui\">Enter<\/span>.<\/li>\n<li><strong>Emne:<\/strong> Skriv et emne for e-posten, for eksempel <span class=\"btkb-ui\">Takk for din booking<\/span>.<\/li>\n<li><strong>Innhold:<\/strong> Skriv innholdet i e-posten. Ved \u00e5 klikke p\u00e5 <span class=\"btkb-ui\">N\u00f8kkelord<\/span> kan du legge inn dynamisk informasjon (plassholdere) som kundens navn, tjenestenavn osv.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">Click on <span class=\"btkb-ui\">Save<\/span><\/div>\n<p>Arbeidsflyten er n\u00e5 aktiv og e-postvarslingen sendes automatisk.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>Ready-made email template<\/h2>\n<p>Vi har ferdige e-postmaler du kan bruke som utgangspunkt. Du finner alle tilgjengelige maler her:<\/p>\n<p><a href=\"https:\/\/bookingtjeneste.no\/en\/painter\/\" target=\"_blank\" rel=\"noopener\">https:\/\/bookingtjeneste.no\/maler<\/a><\/p>\n<div class=\"btkb-steps\">\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">Velg en mal og kopier HTML-koden<\/div>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">\u00c5pne arbeidsflyten din<\/div>\n<p>Click on <span class=\"btkb-ui\">Endre<\/span> under <span class=\"btkb-ui\">Gj\u00f8r dette<\/span>.<\/p>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<div class=\"btkb-step-title\">Lim inn HTML-koden<\/div>\n<p>I e-postredigeringen, klikk p\u00e5 <span class=\"btkb-ui\">Code view<\/span> (&lt;\/&gt;) og lim inn koden.<\/p>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<p>Click on <span class=\"btkb-ui\">Code view<\/span> igjen for \u00e5 g\u00e5 ut av kodevisningen.<\/p>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<p>Rediger malen om n\u00f8dvendig, og klikk p\u00e5 <span class=\"btkb-ui\">Save<\/span>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>Avsendernavn og avsender e-post<\/h2>\n<p>G\u00e5 til Administrasjon \u2192 Innstillinger \u2192 E-postinnstillinger.<\/p>\n<p>I feltet <span class=\"btkb-ui\">Avsenders navn:<\/span> skriver du inn \u00f8nsket navn p\u00e5 avsender av e-posten.<\/p>\n<p>I feltet <span class=\"btkb-ui\">Avsender e-post:<\/span> angir du deres prim\u00e6re e-postadresse. Klikk deretter p\u00e5 <span class=\"btkb-ui\">Lagre endringer<\/span>.<\/p>\n<h2>When the system can send email<\/h2>\n<div class=\"btkb-fields\">\n<div class=\"btkb-field\">\n<div class=\"btkb-field-label\">Ved ny avtale<\/div>\n<div class=\"btkb-field-desc\">Send automatisk bekreftelse n\u00e5r en ny booking opprettes.<\/div>\n<\/div>\n<div class=\"btkb-field\">\n<div class=\"btkb-field-label\">Ved avtaleendring<\/div>\n<div class=\"btkb-field-desc\">Varsel sendes n\u00e5r en avtale endres via kundepanelet.<\/div>\n<\/div>\n<div class=\"btkb-field\">\n<div class=\"btkb-field-label\">Ved kansellering eller statusendring<\/div>\n<div class=\"btkb-field-desc\">Send varsler basert p\u00e5 avtalenes statusendring.<\/div>\n<\/div>\n<div class=\"btkb-field\">\n<div class=\"btkb-field-label\">P\u00e5minnelse f\u00f8r avtale<\/div>\n<div class=\"btkb-field-desc\">Send p\u00e5minnelser, for eksempel 1 time f\u00f8r avtalen.<\/div>\n<\/div>\n<div class=\"btkb-field\">\n<div class=\"btkb-field-label\">Etter avtale<\/div>\n<div class=\"btkb-field-desc\">Send varsler etter avtalen for tilbakemelding eller annen informasjon.<\/div>\n<\/div>\n<div class=\"btkb-field\">\n<div class=\"btkb-field-label\">Ny kunde opprettet<\/div>\n<div class=\"btkb-field-desc\">Varsel sendes n\u00e5r en ny kunde registreres.<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Automatisering &rsaquo; Arbeidsflyt Automatiske e-postvarslinger Med Bookingtjeneste kan du sende automatiske e-postvarsler til kunder, ansatte og administratorer. Du kan bruke ferdige maler eller tilpasse e-postene selv, b\u00e5de i ren tekst eller HTML. E-postvarslinger er et effektivt verkt\u00f8y for \u00e5 holde&#8230;<\/p>","protected":false},"featured_media":0,"menu_order":38,"template":"","meta":[],"kb_category":[81],"class_list":["post-28119","kb_article","type-kb_article","status-publish","hentry","kb_category-arbeidsflyt-og-varslinger-epost-sms-pdf"],"_links":{"self":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_article\/28119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/types\/kb_article"}],"wp:attachment":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/media?parent=28119"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_category?post=28119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}