{"id":28144,"date":"2026-02-10T14:48:47","date_gmt":"2026-02-10T13:48:47","guid":{"rendered":"https:\/\/bookingtjeneste.no\/dokumentasjon\/refundering-av-penger-til-kunde\/"},"modified":"2026-02-11T00:46:26","modified_gmt":"2026-02-10T23:46:26","slug":"refundering-av-penger-til-kunde","status":"publish","type":"kb_article","link":"https:\/\/bookingtjeneste.no\/en\/dokumentasjon\/refundering-av-penger-til-kunde\/","title":{"rendered":"Refund of money to customer"},"content":{"rendered":"<h2>How to refund money to a customer?<\/h2>\n<p>If you need to refund a customer, for example if an appointment is cancelled, there is a simple process you can follow, either via the payment method control panel or via a regular bank transfer from your business account. Customers can pay you via various payment methods such as Vipps, Stripe, BT Pay (Stripe Connect) or Mollie (Klarna).<\/p>\n<h3>All payment methods support refunds<\/h3>\n<ul class=\"sb-ul-unordered\">\n<li>Vips<\/li>\n<li>Stripe<\/li>\n<li>BT Pay (Stripe Connect)<\/li>\n<\/ul>\n<h2>Customer refund guidelines<br \/>\n<\/h2>\n<div class=\"btkb-steps\">\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<p>First, log in to the control panel of the payment method the customer used. For example, Vipps.no&#039;s control panel.&nbsp;<\/p>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<p>Search your transaction history and find the specific payment to be refunded.<\/p>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<p>N\u00e5r du har funnet transaksjonen, ser du etter en knapp eller et alternativ som sier <span class=\"btkb-ui\">Refunder<\/span> eller noe liknende. Klikk p\u00e5 det, og f\u00f8lg veiledningen som kommer opp.<\/p>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<p>Send a message to the customer telling them that the money is on its way back to them, and give them any details they need about the transaction.<\/p>\n<\/div>\n<\/div>\n<div class=\"btkb-step\">\n<div class=\"btkb-step-content\">\n<p>Don&#039;t forget to document the refund for your records, and keep all receipts and messages exchanged.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>If a direct refund via the payment platform is not possible, you can simply transfer the money back to the customer from your business bank account. It is important to keep the customer informed and ensure that everything runs smoothly. This is not only professional, but also makes the whole process easier and more understandable for everyone involved.<\/p>","protected":false},"excerpt":{"rendered":"<p>Hvordan refundere penger til kunde? Hvis du m\u00e5 gi penger tilbake til en kunde, for eksempel hvis en time blir avlyst, er det en enkel prosess du kan f\u00f8lge, enten via betalingsmetodens kontrollpanel eller via en vanlig bankoverf\u00f8ring fra bedriftskontoen&#8230;<\/p>","protected":false},"featured_media":0,"menu_order":63,"template":"","meta":[],"kb_category":[82],"class_list":["post-28144","kb_article","type-kb_article","status-publish","hentry","kb_category-betalinger"],"_links":{"self":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_article\/28144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/types\/kb_article"}],"wp:attachment":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/media?parent=28144"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_category?post=28144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}