{"id":28173,"date":"2026-02-10T14:48:48","date_gmt":"2026-02-10T13:48:48","guid":{"rendered":"https:\/\/bookingtjeneste.no\/dokumentasjon\/venteliste\/"},"modified":"2026-02-11T00:46:25","modified_gmt":"2026-02-10T23:46:25","slug":"venteliste","status":"publish","type":"kb_article","link":"https:\/\/bookingtjeneste.no\/en\/dokumentasjon\/venteliste\/","title":{"rendered":"Waiting list"},"content":{"rendered":"
Administrasjon ›<\/span> Settings ›<\/span> Generally ›<\/span> Waiting list<\/div>\n

Waiting list with automatic notifications<\/h2>\n

When the waiting list is activated in the Booking Service, customers can put themselves on the waiting list for times that are already fully booked. If a time becomes available, the system will automatically assign the space to the customer who has been on the waiting list the longest. The customer will then be notified that they have been given a space.<\/p>\n

Important points:<\/h3>\n
    \n
  • Automatic allocation:<\/b> Available seats are automatically given to the first customer on the waiting list when a booking is canceled, declined, deleted, or set to \u201cnot taken\u201d.\n<\/li>\n
  • Notification:<\/b> The customer who is assigned the space will automatically receive a notification via email or SMS with all the details.\n<\/li>\n
  • Warning:<\/b> When staff makes a booking available, a warning appears stating that the next customer on the waiting list will automatically receive the offer.\n<\/li>\n
  • Overview:<\/b> Even if the waitlist is deactivated, the waitlist status of existing bookings in the system is retained.<\/li>\n<\/ul>\n

    Workflow and notifications<\/h3>\n

    The system has a ready-made workflow for notifying both customers and staff, which is enabled by default. These workflows can be edited, or you can create your own workflows if you want customizations. Everything is automatic \u2013 the system assigns and notifies the right customer, without you having to do anything manually. You can customize the notifications under \u201cWorkflow\u201d if you need your own messages or routines.<\/p>\n

    How to activate Waiting List<\/h2>\n
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    G\u00e5 til Administrasjon \u2192 Innstillinger.<\/p>\n<\/div>\n<\/div>\n

    \n
    \n

    Click on Generally<\/span>, deretter Waiting list<\/span>.<\/p>\n<\/div>\n<\/div>\n

    \n
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    Velg Aktivert<\/span> p\u00e5 Venteliste. Venteliste vil be om noen kriterier for \u00e5 fungere, vennligst f\u00f8lg disse f\u00f8r aktivering.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

    Workflow for staff and customers with waiting list<\/h2>\n
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    For \u00e5 sette opp en e<\/div>\n

    post eller SMS varsling til personale og kunde n\u00e5r et tidspunkt blir ledig, gj\u00f8r f\u00f8lgende.<\/p>\n<\/div>\n<\/div>\n

    \n
    \n

    Click on Workflow<\/span> i hovedmenyen.<\/p>\n<\/div>\n<\/div>\n

    \n
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    Click on Lag Arbeidsflyt<\/span>.<\/p>\n<\/div>\n<\/div>\n

    \n
    \n

    Fill in your name. (For internal use).<\/p>\n<\/div>\n<\/div>\n

    \n
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    Under N\u00e5r dette skjer<\/span> velg: Tidspunkt er ledig.<\/p>\n<\/div>\n<\/div>\n

    \n
    \n
    Under Gj\u00f8r dette<\/span> velg: Send E<\/div>\n

    post eller Send SMS melding.<\/p>\n<\/div>\n<\/div>\n

    \n
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    Click on Opprett<\/span>.<\/p>\n<\/div>\n<\/div>\n

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    Du kan tilknytte denne arbeidsflyten til kun noen valgte Tjenester, Lokasjoner eller Alternativer ved \u00e5 klikke p\u00e5 Endre<\/span> under N\u00e5r<\/span>. <\/p>\n<\/div>\n<\/div>\n

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    Under Gj\u00f8r dette<\/span> setter du opp e<\/div>\n

    posten eller SMS-en. Mottaker b\u00f8r v\u00e6re Alternativet<\/span> and Kunde<\/span>. Husk \u00e5 lagre n\u00e5r du er ferdig.<\/p>\n<\/div>\n<\/div>\n

    \n
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    Completed. This workflow will be triggered automatically when a time slot becomes available for a customer who is on the waiting list. This is triggered by a previous customer canceling their booking.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

     <\/em><\/p>\n

    <\/p>\n
     <\/div>\n<\/div>\n

     <\/em><\/p>","protected":false},"excerpt":{"rendered":"

    Administrasjon › Innstillinger › Generelt › Venteliste Venteliste med automatiske varslinger N\u00e5r venteliste er aktivert i Bookingtjenesten, kan kunder sette seg p\u00e5 venteliste for tider som allerede er fullbooket. Dersom en tid blir ledig, vil systemet automatisk tildele plassen til…<\/p>","protected":false},"featured_media":0,"menu_order":92,"template":"","meta":[],"kb_category":[80],"class_list":["post-28173","kb_article","type-kb_article","status-publish","hentry","kb_category-tjenester-alternativer-og-lokasjoner"],"_links":{"self":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_article\/28173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/types\/kb_article"}],"wp:attachment":[{"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/media?parent=28173"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/bookingtjeneste.no\/en\/wp-json\/wp\/v2\/kb_category?post=28173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}