Terms for customer/end user

Last updated: 21.02.2025

1. Introduction

These terms and conditions apply to customers/end users of Bookingtjeneste.no who place orders/bookings through the booking system of suppliers. A customer/end user in this context will be a person or organization that uses Bookingtjeneste.no to order/book services or products from a supplier that offers its services through the booking system.

These terms and conditions apply to this website and to transactions related to our products and services. You may be bound by additional contracts relating to your relationship with us or products or services you receive from us. If any provisions of the additional contracts conflict with any provisions of these terms, the provisions of those additional contracts will control and prevail.

By registering on, accessing or otherwise using this website, you hereby agree to be bound by these terms and conditions set out below. The mere use of this website implies knowledge of and acceptance of these terms and conditions. In some special cases, we may also ask you to expressly consent.

2. Product

Bookingtjeneste.no is a booking system that allows you to book services from various suppliers and companies. The service is an administration tool for companies that can be used to plan appointments and reservations with their customers. It can also be used as a payment platform, so that your company can receive payment for services through the platform.

This document regulates the use of the booking system provided by Bookingtjeneste.no. By using the system, you agree to the terms and conditions set out in the document. Bookingtjeneste.no reserves the right to change the terms and conditions at any time and without prior notice. Changes will take effect immediately upon publication on Bookingtjeneste.no. It is the user's responsibility to read the terms and conditions regularly and to stay up to date on any changes.

2.1 The parties

The use of the booking system is regulated by Bookingtjeneste.no. We may contact you in connection with the use of the system, for example regarding changes to the terms and conditions or other relevant information.

2.2 Using the system

The system can be used to place orders or bookings for various services from various suppliers. Bookingtjeneste.no is only a system provider and is not responsible for the sale between the service provider and the customer. The customer must therefore contact the provider with questions, and not the system provider.

By using the System, you agree to comply with all laws and regulations applicable to the use of the System and to the provision of services by the Provider. You may only use the System for lawful purposes and in a manner that does not hinder or disrupt the operation of the System.

2.3 Payment

Payment for services will be made via the system and can be made via various payment solutions, such as Vipps, Stripe, Mollie, Klarna, pay on site, gift card, coupon, etc. Payment will be deducted at the time agreed between the supplier and the customer, and this will be clearly stated during each booking. Price information will always be provided fully including taxes and there shall be no hidden costs.

It is also important to emphasize that Bookingtjeneste.no is not responsible for the sale between the service provider and the customer. The customer must therefore contact the provider with any questions or complaints, and not the system provider.

2.4 Delivery

Delivery times for services will be agreed between the supplier and the customer and will be clearly stated during each booking. Delivery times may vary depending on the service ordered.

2.5 Right of withdrawal

Please note that the terms and conditions may vary depending on the type of service you order through our platform.

2.51 Right of withdrawal when purchasing services:

As a consumer, you have the right to cancel your purchase of services within 14 days of the date of the contract, unless otherwise agreed. This cancellation period also applies to services that involve booking other services. If you wish to exercise your right of cancellation, you must give written notice to the service provider within the cancellation period. Please send the notice directly to the service provider (not to bookingtjeneste.no, which is the system provider).

2.5.2 In Norway, there are certain exceptions to the right of withdrawal when it comes to purchasing goods and services online. The list of exceptions to the right of withdrawal includes, but is not limited to, the following:

a) Services that have already been completed within the withdrawal period.
b) Services that have commenced with your express consent before the withdrawal period has expired.
c) Services that are specially tailored to your wishes or needs.
d) Services relating to accommodation, transport, catering or leisure activities and where the delivery of the service is agreed to take place at a specific time or within a specific period.
e) Audio or video recordings or computer software that has been opened or used after delivery.
f) Sealed goods that are not suitable for return for health or hygiene reasons, and where the seal has been broken after delivery.
g) Agreements for the delivery of newspapers, periodicals or magazines.
h) Goods that deteriorate quickly or have a limited shelf life.
i) Goods that are manufactured to your specific wishes or clear personal needs, such as custom-made clothing or custom-made furniture.
j) Digital content services that are not delivered on a physical medium, and where you have given your consent to delivery before the withdrawal period has expired.
k) Content services, such as streaming of films or music, the delivery of which has started with your express consent before the withdrawal period has expired.

This is a list of the most common exceptions, but there may be other exceptions that apply to specific services or products. It is therefore important to carefully check which rules apply to the specific purchase or service you are considering cancelling. For more information about terms and conditions for purchasing goods and services in Norway, please visit https://www.forbrukerradet.no.

Here are some examples of different services that can be ordered through Bookingtjeneste.no, as well as specific rules that generally apply if separate terms and conditions are not stated by the provider. These rules generally apply to all services, unless otherwise stated by the service provider:

Examples of such services may include hairdressing services, car rental, craftsman services, massage services, consulting services, training services, transportation services, photography services, cleaning services, catering services, music and entertainment services, meeting services and other similar services.

When booking through Bookingtjeneste.no, you may be required to pay a deposit to confirm your reservation. If you cancel your reservation within the cancellation period, the deposit will normally be refunded. If you cancel after the deadline, you may be charged a fee based on the total amount or risk not getting a refund.

Concert tickets:
Concert tickets are generally non-refundable or non-cancellable once purchased, unless the event is cancelled or postponed. If the event is cancelled or postponed, we will inform you as soon as possible about the options available to refund your ticket or exchange it for another event.

Hotel reservations:
When you book a hotel room through Bookingtjeneste.no, it will usually be necessary to pay a deposit to confirm the reservation. If you cancel your reservation before the free cancellation deadline, the deposit will normally be refunded. If you cancel after the free cancellation deadline, a fee may apply based on the total amount.

Please note that these rules may vary depending on the specific service you book and the service provider you choose. We always recommend that you read the terms and conditions carefully before booking a service through Bookingtjeneste.no, and that you contact the service provider directly if you have any questions about the right of withdrawal or other matters.

2.6 Defects in the product/service (right of complaint)

If a defect occurs in the product/service, the customer must contact the service provider. The provider will be responsible for handling complaints and any claims for refunds.

Bookingtjeneste.no is not responsible for the sale between the service provider and the customer. The customer must therefore contact the provider with any questions, and not the system provider.

Right of complaint in Norway:

The right to a complaint is a right that consumers have if they discover errors or defects in a product or service they have purchased. In Norway, consumers normally have a five-year right to a complaint for goods and two years for services. This means that the consumer can complain about errors and defects within these time frames and demand that the seller correct the problem or provide another form of compensation.

Rules regarding services provided through booking:

When it comes to services that are ordered through a booking process, such as hotel rooms, flights or car rentals, special rules apply for the right to complain. According to Norwegian law, consumers have the right to complain about a service that does not meet what was agreed or expected.

This means that if you have ordered a service through a booking process and discover errors or deficiencies, you can complain to the seller. The seller is then obliged to correct the problem or provide you with another form of compensation, such as a price reduction or replacement.

It is important to note that the right to a warranty only applies to defects that were present at the time of purchase. If the problem is due to damage or wear that has occurred later, the right to a warranty will normally not apply.

How to complain about a service:

If you want to complain about a service you have ordered through a booking process, you should first contact the seller or service provider and explain the problem. It may be a good idea to write down what has happened and what form of compensation you want. If the seller does not give you a satisfactory answer or rejects the complaint, you can contact the Norwegian Consumer Council or a lawyer for help in resolving the matter. You can also complain to the Consumer Disputes Committee or to the courts if you do not agree with the seller.

The right to complain is an important right that consumers have in Norway, also when it comes to services ordered through booking processes. If you discover errors or deficiencies in a service you have ordered, you should contact the seller and complain about the problem. If you do not receive a satisfactory answer, you can contact the Consumer Council or a lawyer for help in resolving the matter.

2.7 Disclaimer

Bookingtjeneste.no disclaims any responsibility for errors or deficiencies in the service, and issues related to the service or product itself. Bookingtjeneste.no only functions as a system provider that offers a platform for placing orders and payments for various services.

We want to provide our customers with a safe and easy way to place orders and payments for various services, and hope that you will benefit from using our booking system. Should any questions or problems arise, you are welcome to contact us. here.

2.8 Conflict resolution

The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the customer may contact the Norwegian Consumer Council for mediation. The Norwegian Consumer Council is available by telephone at 23 400 500 or on their website. The European Commission's complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country.

2.9 User account

When using the service, you will automatically be created a separate user account with a login. It is up to the service provider whether your user account is released to you as a customer. 

2.10 Server Operation and Hosting Services

Our website is hosted on servers provided by Kinsta.com, a leading provider of cloud hosting services. The choice of Kinsta as our hosting partner is based on their reliability, security, and performance standards, ensuring an optimal and secure user experience for our customers. Here are some key points about Kinsta's services:

1. High Performance and Reliability: Our website takes advantage of Kinsta's cloud platform, built on Google Cloud Platform's Premium Tier Network and C2 Machines. This ensures high performance and reliability, which is essential for our growing services and customer base.

2. Global Network Availability: Kinsta offers an extensive network of 35 data centers around the world, along with an HTTP/3-enabled CDN, ensuring fast and efficient delivery of our content to users no matter where they are located.

3. Advanced Security: With Kinsta's SOC 2 certification and use of isolated container technologies, strong firewalls, and advanced DDoS protection from Cloudflare, our users can rest assured that their data is protected from cyber threats.

4. Specialized WordPress Hosting: As part of our solution, we utilize Kinsta's specialized WordPress hosting, which includes features like staging environments, automatic backups, and performance monitoring tools to ensure the smooth and efficient operation of our WordPress-based services.

5. Fast and Efficient Customer Support: We value fast response and efficiency in our business. Kinsta's dedicated support team of engineers and developers offers fast and helpful assistance, ensuring minimal downtime and quick issue resolution.

Kinsta's server location is in the Netherlands, which helps ensure optimal availability and speed for our users in Europe.

We are committed to providing a secure, fast, and reliable website experience, and our partnership with Kinsta is an important part of fulfilling this commitment.

2.11 Booking service and third-party systems

When you, as an end user, book services through a provider using Bookingtjeneste.no, you engage in an ecosystem of advanced technologies and third-party systems, carefully integrated to enhance your booking experience. These systems, used by the providers, are designed to streamline communication, scheduling and payment processes. The terms below describe how these technologies contribute to your interaction with the provider through Bookingtjeneste.no.

Scheduling and Syncing: Vendors can use Google Calendar integration to sync bookings with their own scheduling calendar, contributing to a more streamlined scheduling process. This ensures vendors can effectively manage their appointments, reducing the risk of double bookings and improving the reliability of contract signing with you as the end user.

Video Meetings: For services that require or offer the option of remote consultations, providers can leverage the Zoom integration to facilitate video meetings. This gives you, the end user, easy access to meetings and consultations directly through the booking platform, improving the accessibility and convenience of services.

Payment solutions: Suppliers can offer secure and diverse payment options through integrations such as Stripe, Mollie (with Klarna as a sub-unit), Vipps and BT Pay (by Bookingtjeneste.no). These payment solutions give you as an end user flexibility and security when making payments, and ensure a smooth transaction process.

Performance and Security: Hosting of the booking platform is secured through Kinsta, which guarantees high performance and security of the system. This ensures a reliable and available service for both you as the end user and the suppliers.

Communication: To improve and ensure efficient communication between end users and suppliers, Bookingtjeneste.no uses Twilio for SMS services and Brevo for email communication. These systems ensure that you receive all necessary notifications, confirmations and communications related to your bookings in a reliable manner.

By accepting these terms, you as an end user acknowledge that the suppliers you order services from through Bookingtjeneste.no may use these technologies to provide, manage and improve the services they provide to you. These systems have been chosen with the goal of ensuring an efficient, secure and user-friendly booking process for all parties involved.

2.12 Compliance with Google's Limited Use Requirements and User Consent

2.12.1 Compliance with Google's Limited Use Requirements and User Consent

In line with our commitment to protecting your data and privacy, the Booking Service app complies with Google's guidelines for using Google API services, including the limitations on the use of user data ("Limited Use Policy"). All use and transfer of information received from Google APIs to any other application will be in accordance with Google API Services User Data Policy, including the requirements for restricted use.

2.12.2 Use of Google Calendar data

Bookingtjeneste.no is committed to protecting the privacy and security of our users' data. In connection with our integration with Google Calendar, we would like to make it clear that all access to and use of Google Calendar data is limited solely to functionality within the Bookingtjeneste.no application.

No third parties, including AI models or other automated systems, have access to, or are shared with, Google Calendar data. Google Calendar user data is used solely to provide and improve our booking functionality and services, and all such use is in full compliance with our strict privacy and data management policies.

We do not obtain separate consent for sharing Google Calendar data as no data is shared with or made available to third parties. Our use of Google Calendar data is fully transparent and aims to improve the user experience within the scope of the services we offer.

For further details on how we handle and protect your data, please see our Privacy Policy.

3. Electronic communication

By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or by sending you an email/text message, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement, including, but not limited to, the requirement that such communications be in writing.

3.1 SMS notifications

The SMS notifications are exclusively related to the booking process. This may include, but is not limited to, information about new bookings, reminders and other relevant information. No form of advertising will be sent from third parties, but only from the supplier and/or Bookingtjeneste.no as the system provider.

Geographic availability: SMS notifications can be sent to numbers in the following countries: Norway, Denmark, Sweden, Poland, England, Portugal, Greece, Croatia, Czech Republic, Faroe Islands, Greenland, Lithuania, USA and Turkey.

Sender: All SMS notifications will be sent from the name "Reservation".

Privacy: The SMS service is provided by Twilio.com. For information about how Twilio handles your personal data, see Twilio's GDPR program https://www.twilio.com/en-us/gdpr

3.2 SMS verification (OTP)

When you as a customer use Bookingtjeneste.no to book services, you may be required to verify your phone number using SMS verification (OTP). By using this feature, you agree to the following terms:

• Personal Identification: You will receive a one-time code (OTP) on your provided phone number. This code must be entered on the booking page to verify your identity.
• Accurate Information: It is your responsibility to provide a correct phone number. Failed verification may prevent you from completing the booking process.
• Data Security: All information collected through OTP verification is processed in accordance with our Privacy Policy. We ensure that your data is protected and not misused.
• Efficient Booking: Once your phone number is verified, our system remembers it for future visits, making future booking processes easier and faster for you.
• By using SMS verification (OTP), you accept these terms and conditions as part of Bookingtjeneste.no's booking process.
• Third-Party Services: SMS verification is provided by Twilio. We assure you that Twilio also complies with all relevant privacy obligations. For more information about Twilio's privacy practices, please visit their website.

3.3 Email notifications

Email notifications are part of the services you receive as a customer. This includes notifications related to your bookings, such as confirmations, reminders, and any changes. No form of advertising will be sent from third parties, but only from the supplier and/or Bookingtjeneste.no as the system provider.

Data Integrity: Brevo and its partners adhere to the highest standards to ensure data integrity and confidentiality. Your data is stored within the jurisdiction of the EU, and regular backups of the data are made.

Sender: The sender will be post@bookingtjeneste.no. It is important that you check your spam or junk email folder and mark post@bookingtjeneste.no as a safe sender to ensure that you receive all notifications.

Privacy: To learn more about how your data is processed, please see our Privacy Policy. This includes information about data storage and how your personal data is protected.

4. Intellectual property

We or our licensors own and control all copyright and other intellectual property rights in the Website and the data, information and other resources displayed by or available on the Website.

4.1 All rights reserved

Unless specific content indicates otherwise, you are not granted a license or any other right under copyright, trademark, patent or other intellectual property rights. This means that you may not use, copy, reproduce, perform, display, distribute, embed in any electronic medium, modify, reverse engineer, decompile, transmit, download, transfer, monetize, sell, market or commercialize any resources on this website in any form, without our prior written permission, except and only to the extent otherwise provided by regulations of mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in electronic form to others who may be interested in visiting our website.

6. Third-party property

Our website may contain hyperlinks or other references to other parties' websites. We do not monitor or review the content of other parties' websites linked to from this website. Products or services offered by other websites shall be subject to the applicable terms and conditions of those third parties. Opinions expressed or material displayed on those websites are not necessarily shared or endorsed by us.

We will not be responsible for the privacy practices or content of those sites. You bear all risks associated with your use of those sites and any related third-party services. We will not accept any liability for any loss or damage of any kind, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and permitted by these Terms, any additional agreements with us and applicable laws, regulations and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material that consists of (or is linked to) harmful computer software; use data collected from our website for any direct marketing activity; or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the Site or that interferes with the performance, availability or accessibility of the Site is strictly prohibited.

8. Registration

You may register for an account on our website. During this process, you may be asked to choose a password. You are responsible for maintaining the confidentiality of your password and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur under your password or account. You must notify us immediately if you become aware of any disclosure of your password.

9. Content posted by you

We offer various open communication tools on our website, such as booking service, SMS notifications, email notifications, comments, forums, message boards, ratings and reviews and various social media services. It may not be possible for us to screen or monitor all content that you or others share or submit on or through our website. However, we reserve the right to review the content and monitor all use of and activity on our website, and to remove or reject content at our sole discretion. In case of misuse of the service, your booking service will be terminated completely. By posting information or otherwise using open communication tools as mentioned, you agree that your content will comply with these terms and conditions and must not be illegal or unlawful or violate the legal rights of any person.

10. Termination of use

We may, at our sole discretion, modify or discontinue access to, temporarily or permanently, the Site or any service on it at any time. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to or use of the Site or any content that you may have shared on the Site. You will not be entitled to any compensation or other payment, even if certain features, settings and/or content that you have contributed or have come to rely on are permanently lost. You must not circumvent or circumvent, or attempt to circumvent or circumvent, any access restriction measures on our Site.

11. Warranties and liability

Nothing in this section shall limit or exclude any warranties implied by law which it would be unlawful to limit or exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy or completeness of the content. We make no warranty that:

• this website or our products or services will meet your requirements;
• this website will be available on an uninterrupted, timely, secure or error-free basis;
• the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is intended to constitute legal, financial or medical advice of any kind. If you require advice, you should consult an appropriate professional.

The following provisions of this section will apply to the fullest extent permitted by applicable law and will not limit or exclude our liability in relation to anything which it would be unlawful or unlawful for us to limit or exclude our liability. We will not under any circumstances be liable for any direct or indirect damages (including any damages for loss of profits or income, loss or corruption of data, software or database, or loss of or damage to property or data) suffered by you or any third party, arising out of your access to or use of our website.

Except to the extent an additional agreement expressly states otherwise, our maximum liability to you for all damages arising out of or relating to the Site or products and services marketed or sold through the Site, regardless of the form of legal action imposing liability (whether in contract, equity, negligence, intentional conduct, tort or otherwise) will be limited to the total price you paid to us to purchase such products or services or use the Site. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

12. Privacy

In order to access the Website and/or our Services, you may be asked to provide certain information about yourself as part of the registration process. You agree that all information you provide will always be accurate, correct and up-to-date.

We take your personal information seriously and are committed to protecting your privacy. We will not use your email address for spam. Any emails sent by us to you will only be in connection with the delivery of agreed products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Policy and cookie policy.

13. Availability

We are committed to making the content we offer accessible to people with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask that you provide us with notice that includes a detailed description of the problem you are experiencing. If the problem is easily identifiable and can be resolved using industry-standard information technology tools and techniques, we will promptly resolve it.

14. Export restrictions / Legal compliance

Access to the Website from territories or countries where the content or purchase of the products or services sold on the Website is illegal is prohibited. You may not use this Website in violation of export laws and regulations to Norway.

15. Mission

You may not assign, transfer or subcontract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our written consent. Any purported assignment in violation of this section will be void.

16. Breach of these Terms

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the Website, contacting your internet service provider to request that they block your access to the Website, and/or taking legal action against you.

17. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to perform or comply with any of its obligations hereunder shall be deemed to be a breach of these terms and conditions if and so long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

18. Damages

You agree to indemnify, defend and hold us harmless from and against any and all claims, liabilities, damages, losses and expenses, related to your breach of these Terms and Conditions and applicable laws, including intellectual property and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses related to or arising out of any such claims.

19. Disclaimer

Failure to enforce any provision of these Terms and Conditions and any Agreement, or failure to exercise an option to terminate, shall not be construed as a waiver of such provision and shall not affect the validity of these Terms and Conditions or of any Agreement or part thereof, or the right to thereafter enforce each and every provision.

20. Language

These terms and conditions will be interpreted and construed solely in Bokmål, Norwegian, Norwegian Bokmål. All messages and correspondence will be written solely in that language.

21. The whole deal

These terms and conditions, together with privacy policy and cookie policy, constitutes the entire agreement between you and Preferium AS in relation to your use of this website.

22. Updating these terms

We may update these terms and conditions from time to time. It is your responsibility to periodically check these terms and conditions for changes or updates. The date stated at the beginning of these terms and conditions is the last revision date. Changes to these terms and conditions will be effective when such changes are posted on this website. Your continued use of this website following the posting of changes or updates will be deemed notice that you agree to comply with and be bound by these terms and conditions.

23. Choice of law and jurisdiction

These terms and conditions shall be governed by the laws of Norway. Any disputes arising out of or relating to these terms and conditions shall be subject to the jurisdiction of the courts of Norway. If any part or provision of these terms and conditions is found by any court or other authority to be invalid and/or unenforceable under applicable law, such part or provision shall be modified, deleted and/or enforced to the fullest extent possible to give effect to the intent of these terms and conditions. The remaining provisions shall not be affected.

24. Contact information

Bookingtjenester.no and associated services are owned and operated by Preferium AS.

You can contact us regarding these terms and conditions through Contact. 

Contact person: Managing Director, Robert André Johansen.
E-mail: post@bookingtjeneste.no
Address: Sponheimveien 19, 1613 Fredrikstad, Norway.
Company: Preferium AS (Preferium.no). Org. no: 999 323 286. Register of Entities (05.01.2013). Register of Business Enterprises. Value Added Tax Register.