Operational status

The waiting list is now fully automated. When a time slot becomes available, the slot is automatically assigned to the customer who has been on the waiting list the longest. Only that customer is notified, and the system handles both assignment and notification entirely on its own. You can customize notifications in Workflow as needed.

Our websites and services are now functioning as normal.
All data is safely stored, and there have been no security breaches or loss of information.

What happened?
On June 12th, the internet was hit by a major error at Cloudflare, which also affected our provider Kinsta and many global players (Google, Spotify, Discord and more).

Always check status.bookingtjeneste.no for updates.

05.05.2025 - Resource management is complete

Resource Management was in "Beta" due to a testing period. The testing period is now over, and the feature is stable.

Improvement in SMS function

• Previously, all messages were automatically cut to just 1 SMS segment (153 characters).

• Multi-segment messages are now supported: the system calculates the number of segments before sending.

• Quota checks are performed before sending, so that no sub-segments exceed the customer's monthly limit.

• Logging per segment has been improved, so that the dashboard shows the exact number of SMS segments used.

The “User Activity” function gives you access to a detailed log for each individual booking. This log documents all changes that have been made and provides a clear overview of the booking's history. You can find this function under the “User Activity” tab.

v4.4.1 – 02.04.2025

Fixed missing operators in Pricing by Condition – Custom forms with number fields

Fixed missing tooltips (i) in Locations and Accessibility

Fixed translation issues in the Customer Portal

Fixed compatibility for the Customer Module

Fixed description error in Product Inventory

Fixed rights issue for waiting list in User Rights

Fixed start date error for agreements in Pricing by Terms

Fixed bug with empty additional step for services

Fixed styling issues in Appointment Calendar status

Fixed PHP 8.1 compatibility error in Google Calendar

Fixed PHP 8.1 compatibility error in Discount Code

Fixed icon error for payment status when status changes

Fixed default selection not updating Duration

Fixed crash in Forms

Fixed editing errors for some agreements

Fixed missing distinction between Date and Text fields

Upgraded security in several sections

++ many other small fixes

New feature: Booking history
You can now view a customer's Booking History by going to "Customers" in the main menu. Then click the "Booking History" button located on each customer line.

New feature: Telegram notifications
Both administrators and employees can receive notifications directly in the Telegram app.

Read more here.

Update: Resource management launched!
Now you can manage resources with adjustable capacity per service to avoid overbooking and ensure optimal booking control.

Read more here.

Bookingservice.no v4.2.3

Solved

- Fixed error when loading booking steps.
- Fixed issue with payment status not updating correctly when a selected duration has not been paid.
- Fixed an error in the customer panel for users associated with multiple suppliers.
- Fixed issues with confirming appointments without verifying the phone number (Twilio SMS verification).
- Fixed date error in the Reports extension in Safari.
- Fixed Gmail SMTP token issues in email settings.
- Fixed bugs related to mandatory custom fields.

+ various improvements.

We offer a secure 2FA (two-factor authentication) solution to further protect your account.

Read more here.

Version 4.1.7 - January 8, 2024

Fixed:

• Fixed the layout issue in the information step on the booking form.
• Fixed error in calculating package expiration date.
• Resolved time zone issues for packages, ensuring consistent scheduling across time zones.
• Fixed an issue with the Mollie payment gateway.
• Fixed translation issues for some custom form fields.
• Fixed translation issues in the customer panel for service and staff names.
• Fixed issues with "User Access" so that proper permissions and role features work.
• Fixed issue with Outlook Calendar invitation emails not being sent correctly.
• Fixed issues with the accuracy of staff commission currency by retrieving the correct currency from the settings.

Improved:

• Option to translate the text "We have found your account in our system".
• Fixed dynamic translation issues with {location_name} shortcode.
• Cleared up the confusion caused by the "This time slot is already booked" warning during the confirmation step.
• Resolved PHP 8 deprecations to improve compatibility with the latest PHP versions.

This update brings a number of improvements and fixes for a more stable and user-friendly experience.

20.01.2025 - New feature launched: Log

Under the "Log" button, you can easily get an overview of all "Workflows" that have been completed for your booking service. You get full control over your workflows. You can track and review all sent workflows. On a simple and clear page, you can see when, for whom and which workflow was completed. You can also quickly resend workflows if necessary.

28.09.2024 - Update completed. v.4.1.5

The update caused problems with Mollie's payment method. This has now been fixed.

28.09.2024 - Customer panel error fixed

Some users have experienced errors when making payments to customers via Stripe directly from the Customer Panel. This error has been fixed.

v4.0.9 - 12.09.2024

New feature:
- Outlook Calendar integration. Read more at https://bookingtjeneste.tawk.help/article/outlook-kalender.

Bug fixes:
- Fixed a bug related to date filtering in the appointment module.
- Fixed an error related to displaying dates for recurring events in the booking cart.
- Completely fixed translation issues.
- Fixed an issue with creating appointments for the same day with daily appointments.
- Fixed the issue with Twilio SMS verification.
- Fixed several issues with the Forms add-on.
- Fixed an issue with the Waiting List add-on.
- Fixed a visual issue with gift cards.
- Fixed an issue with the Booking Limiter add-on.
- Fixed several other bugs and issues.

Improvements:
- Optimized the appointment module for faster performance.
- Optimized the booking form for better performance.
- Improved the booking form so that the user's selection is retained when navigating back.
- Added autofill information based on email address.
- Added the ability to change agreement status in bulk.
- Added appropriate colors for payment icons.
- Added date information to the cart for recurring appointments.
- Made many improvements and optimizations.

Important update: Service is now back to normal

We would like to inform all our users that the security attack that affected our service is now fully under control. We deeply apologize for the unstable service that occurred on 11.09.2024. We understand how important reliability is and have worked hard to ensure that the system is now functioning normally. As of today, 12.09.2024, all functions are back to normal operation.

Thank you for your patience and understanding.

With kind regards,

Bookingservice.no

----

Dear user.

Unfortunately, we have experienced several hacker attacks, where malicious code was inserted into the website. No personal data appears to have been compromised, but changes or bookings between 06:18 and 10:15 on September 11, 2024 may have been lost. We sincerely apologize for this.

The site has now been restored via our backup service, and we are conducting a comprehensive security check in collaboration with our provider Kinsta. Additional security measures are being implemented to prevent future attacks.

We are continuously monitoring the website to ensure stability and thank you for your understanding during this period. We will also keep you updated on developments.

With kind regards,
Your support team

Implemented a dynamic “Reply-To” email address for all email mailings by setting “Reply-To” to the admin's email address.
The changes contribute to better handling of responses to emails, which improves communication between customers and you as a supplier.

21.05.2024 - Updated system to Booking Service v.3.8.28

- Various small bug fixes.
- Improved the control panel for mobile.

25.04.2024 - Updated system to v3.8.27

+ Fixed issue with language switching in the visual translator.
+ Fixed problem with YMD date format in customer panel.
+ Added "Profile" configuration for users with options to change photo, name, booking URL, password, and account deletion.
+ Fixed issue with QR generation for tenant.
+ Fixed issue with local payment authorization and employee login;
+ Fixed issue with responsiveness for custom input in dashboard.
+ Fixed issue with "Allow login" when creating an employee.
+ Fixed issue with Booking Limiter and "Random Option" selection.
+ Solved problem with booking outside working hours for employees.
+ Fixed issue with Google Calendar toggle in the calendar module.
+ Fixed issue with undeleted employee image files after removal.
+ Fixed issue with Price by Terms being disabled when deactivating a coupon in the booking panel.
+ Added the ability to remove the image of the service and improved the color change UI.
+ Improved loading speed for agreements and payments.
+ "Default" role is created in the User Role Manager.
+ All newly hired employees are assigned the "standard" user role.

18.04.2024 - Launch of "Language Exchange"

Control panel language
You can now change your control panel to English, if desired, via the button at the top right.

Booking page language
You can now change the language of your booking page to any language. You do this via Settings - Front Panels - Language Switcher.

Read more about Language Exchange, click here.

v3.8.25 - 01.04.2024 - Update completed and new module launched: Booking Limiter

Corrected:

Fixed issue with exporting additional services
Fixed issue with location setup in the booking panel
Fixed issue with setting limited booking days
Fixed issue with removed add-ons after editing agreement
Fixed issue with Google Calendar syncing for upcoming appointments
Fixed issue with time zone in customer panel
Fixed issue with "Allow login" when editing employee
Fixed issue with adding "Alternative"
Fixed issue with custom durations in the customer panel
Fixed issue with setting special days for "Options"

Improvements:
Added "Help Center" module
Added shortcodes for Prices by Conditions (and fixed a small visual bug): {appointment_conditional_prices_additions} / {appointment_conditional_prices_discounts}

New module launched:
Booking Limit. This allows you to limit the number of bookings for "Services", "Options" and "Locations". You can set a limit on the total number within a selected interval. You can also limit bookings made by each individual customer, for example, customers can only book 2 times a week.

25.02.2024 - Visual error on booking page and Alternative

Error 1. A visual issue has been detected on the booking page when using a computer. Design elements may move down a bit in the design. We are working on a fix as quickly as possible. A fix can be expected on Monday, February 26. There is no error on mobile or tablet.

Error 2. Admin cannot add Alternative. Fix coming soon.

26.02.2024 - Fixed.

25.02.2024 - Update completed, v.3.8.21

Corrected:

- Fixed issue with custom durations and employee-specific durations
- Fixed issue with importing customer list in CSV format with birthday field
- Fixed problem with date format in customer panel. The format is automatically determined based on WordPress' date format.
Improvements:

- Added shortcodes for Conditional Prices: {appointment_conditional_prices_additions} / {appointment_conditional_prices_discounts}

15.02.2024 - Update completed, v.3.8.18

Corrected:
Fixed problem with first dates in the calendar.
Fixed issue with adding user by employee
Fixed issue with fixed deposit amount
Fixed issue with coupons and Prices by conditions
Fixed issue with deleting category in graph view
Fixed issue with "Pay Now" in the customer dashboard for canceled appointments
Fixed issue with Google Calendar and "pending" appointments
Fixed issue with errors in the customer panel
Fixed issue with registration
Fixed issue with displaying service list
Fixed issue with creating appointment without filling in required field from admin dashboard
Fixed report chart issue in Mozilla browser
Fixed problem with customer registration
Fixed issue with time interval length.
Fixed issue with "Allow admins to order outside of working hours"
Fixed issue with syncing canceled appointments with Google Calendar.
Fixed issue with blank popup in Mollie if payment is not successful.

Improvements:
Phone number validation length has been changed to a minimum of 7 and a maximum of 15;
Added time limit shortcode for changing appointments;
Added ability to delete extra service category;
Added limited booking days in service settings.
Hide the number of available seats.
Skip the month if the time range is not available in the booking panel.
Added synchronization of relevant appointments created before enabling Google Calendar.
Added {appointment_total_attendees} shortcode to display the total number of customers in an appointment;
{appointment_brought_people} has been changed to only show the number of people brought.
Prices by conditions in the confirmation step are highlighted.
All group appointments in the calendar are synchronized to Google Calendar.
Updated currencies.
Added automatic login after the registration confirmation step;
Added a shortcode for the deal end date.
Permission to "Allow administrators to book outside of working hours" has been added to the user role manager.
Added more time period options for the "Time Interval Length" service.
Added Redirect to selected website after booking is completed.

23.10.2023 - Payment methods

The payment systems Stripe, Stripe Connect, Vipps, and Mollie operate optimally and are accessible via all standard browsers on mobile, tablets, and computers.

However, there are challenges when using browsers integrated into applications such as Facebook and Instagram, as these platforms use their own browsers that do not currently support the aforementioned payment systems. We are actively looking for solutions that will enable payment processing via these in-app browsers.

Important: Bookingtjeneste.no will be performing a scheduled server upgrade from December 12th at 02:00 to December 13th at 05:00. The service may be unstable during this time. Thank you for your understanding.

Fixed issues:
- Fixed issue with Prices by conditions and coupons.
- Fixed issue with service image not loading in payment link in Stripe.
- Fixed issue with duplicate email notifications.
- Fixed issue with group booking and the order of steps.
- Fixed issue with Reviews "Back to homepage" button;
- Fixed issue with "Please fill in all required fields" when using Form's "hidden" and "required" properties at the same time;
- Fixed issue with Custom Statuses and default agreement setting.
- Fixed visual issue with Reports module.

Improvements:
- Added "has a match" operator to Prices by conditions.
- Added redirection within the iFrame ordering panel.

18.11.2023 - Some customers experienced that their email notifications or SMS notifications were sent twice.

23.11.2023 - The error has been fixed.

Fixed:

Fixed issue with negative time zone and calendar day display.
Fixed issue with the button not responding to pressing in the calendar month view.
Fixed the help text style in the custom forms.
Changed style of the gift card field in the booking panel.
Removed scrolling when setting status in agreement modal.
Fixed default protocol in workflow links.
Fixed incompatibility between taxes and Prices by terms.
Expired coupons are now not displayed in the deal coupons.
Fixed cancellation of appointments due to opening hours.
Fixed issue with "between" operator in the Pricing by Conditions module.
Fixed issue with deposit payment and payment links.
Fixed issue with Norwegian language in Prices by conditions.
Fixed issue with service steps.

Improvements:

Added "has a match" operator to the Prices by conditions.
Added parent redirect to iframe ordering panel.
Fixed issue with last name not showing in the booking panel information step.
Fixed issue with company image shortcode.
Fixed issue with sending notifications via Google for suppliers.
Already purchased plan is deactivated on the tenant's subscription page.

24.10.2023 - Update completed. Version 3.8.7

V3.8.7

Fixed:

-Fixed issue with "workflow staff filter"

-Fixed issue with Prices by condition and custom field options

-Fixed issue with confirmation step error when setting the value to hidden (admin panel only)

-Fixed problem with the scheduled time of the calendar day shift.

-Fixed issue with coupons being applied to all members in group deals.

-Fixed issue with creating an appointment with a Google Calendar event in the Calendar module.

-Fixed the issue with the appointment creation button when hovering over calendars in the calendar module.

-Fixed issue with custom times when "show labels" is enabled.

-Fixed issue with changing the extra's minimum and maximum quantity at the order panel

-Fixed the issue of not displaying the appointment, which is split between different days.

- Fixed issue with default staff photo template.

10/17/2023 - Update completed. Version 3.8.6.

Solved:

Fixed issue with displaying appointment information at 15 minute time slots.
Fixed issue with appearance not being able to update when editing.
Fixed issue with modal that appeared when rebooking the appointment in the calendar.
Fixed issue with estimated revenue for canceled appointments in the report function.
Fixed issue with the notes field when copying additional services.
Fixed several cache issues.

Improvements:

VAT/taxes are now included in the price throughout the booking process, if desired. Optional.

24.09.2023 - Update completed.

Added:

- Added a filter button to the calendar.
- Added a status filter to the calendar.

Fixed:

- Fixed issue with missing information fields in customer info.
- Fixed issue with the appearance module color picker in Opera.

Improvements:

- Create appointments when you click on the cell in the calendar's month view.
- Employees are required when you create a service.

24.09.2023 - Email issues fixed. Images in emails were not always loading. This has now been fixed. The error only persisted for 1-2 days.

18.09.2023 - Improvements to our new Vipps integration.

We are pleased to inform you about important improvements we have made to our Vipps integration to improve your user experience.

Previously, customers could experience issues with the payment process if they did not return to the browser to see the confirmation message after completing the payment in the Vipps app. This could in some cases result in the payment failing, even though it was actually completed.

We are now happy to announce that this challenge has been resolved. After the payment is completed in the Vipps app, the booking will also be automatically confirmed, regardless of whether you return to the browser or not.

We hope this update will make your experience with our payment system more seamless and efficient. Thank you for continuing to choose our services.

12.09.2023 - We have adjusted the timings of our Cron jobs. We have made some changes to how our Cron jobs work. A Cron job is a time-based task scheduler that runs automated tasks on our server. Previously, these jobs ran every 15 minutes, but we have now changed this to run every 5 minutes. This change will particularly affect the reminder feature, which will now be more responsive. This means that you will receive reminders and updates faster than before.

07.09.2023 - Vipps popup error on mobile. During the payment process, an additional popup may occur after payment and an error message occurs. This is confusing for the customer. Payment is completed as normal, but the visual is incorrect. This depends on the browser you are using on mobile. We are working on a fix.

12.09.2023 - Fixed.

11.08.2023 - Email notifications

We would like to inform you that our email provider, Brevo.com, experienced technical difficulties with its servers today between 1:00 PM and 3:00 PM. As a result, some email notifications may not have been sent out as scheduled.

We understand that this may have caused inconvenience and we apologize for any problems this may have caused.

08.09.2023 - Link from Facebook group may contain errors. It has been reported that the booking page does not display the services if the link is shared directly from a Facebook group. We are working on a solution. We apologize for the inconvenience this causes.

08.09.2023 - Fixed.

04.08.2023 - Error exporting bookings as csv. We are working on a fix.

07.09.2023 - Fixed.

02.09.2023 - Improvements in Vipps integration

We are pleased to announce that we have completed extensive testing and improvements to our Vipps integration this weekend. These updates aim to improve the overall user experience and payment process.

Important changes:

1. Bug Fix: We have fixed an error message that could previously occur during the payment process. This ensures a smoother and more reliable transaction for our users.

2. Optimized Payment Process: We have streamlined the mechanisms behind the payment process, resulting in faster transactions.

3. Autofill Phone Number: The Vipps integration now automatically retrieves information from the user's booking and passes on the phone number. This reduces the number of steps in the payment process and makes it faster and easier for the customer.

4. Booking number included: For increased overview and administration, the booking number for each transaction will now be visible on Vipps' control panel.

We are continually committed to improving our services and appreciate your patience and support while we make these improvements.

What will be implemented in the next update of the Vipps integration?

• We will create the option to send payment links via the control panel on Bookingtjeneste.no.

30.08.2023 - Fixed bug in Custom Time. Saving did not work for some providers. Fixed.

17.08.2023 - Production of Vipps payment solution. We are working on producing our own Vipps integration. This is planned to be launched shortly for our customers with Pro subscriptions.

23.08.2023 - Vipps payment solution has been launched.

27.07.2023 - Mollie offers Klarna as a payment solution. There has been an error reported that Klarna does not appear, only card payment. We are working on a fix.

08/15/2023 - Fixed.

01.08.2023 - The recently launched pricing by terms contains several reported errors. We are working on an update to fix the issues.

08/15/2023 - Fixed.

06.08.2023 - Error with the gift card function at some suppliers. The function does not appear as a payment solution. This affects some users. We will come up with a solution.

07.08.2023 - Error corrected.

31.07.2023 - The website had some downtime for approx. 1 hour around 11-12 o'clock. OK now. We apologize for the inconvenience this caused.

28.07.2023: Website update completed. Version 3.7.5. Various minor adjustments have been made. Fixed bug with Appearance feature failing to save.

17.07.2023: The website update is complete. Version 3.7.3. Various minor adjustments have been made, and a new template feature for settings, workflow, etc. will be available soon.

29.06.2023: The website update is complete. Version 3.7.1. Various minor adjustments have been made, and an innovative feature has been launched. This new feature, called "Prices by Conditions", allows users to dynamically adjust prices by increasing or decreasing them in accordance with specified conditions. Price adjustment can be done either as a percentage or through a specific amount. This feature brings a new level of flexibility and adaptability to our service.

09.05.2023: Error with Google calendar integration. We are working on a fix. Update coming.

10.05.2023: Error with Google calendar has been fixed.

08.05.2023 - Staff will experience an error message saying Bad Gateway. We are working on a fix. Update coming.

09.05.2023 - Error regarding staff login has been fixed.

24.04.2023 - We regret to inform you that we are currently experiencing an error with the "Forgot Password" function for customers/end users and for those who are set as Staff. Our developers are investigating the issue, and we are working as quickly as possible to get it fixed. We understand that this can be frustrating for our users, and we will make sure to update you as soon as we have more information or a solution to the issue. In the meantime, we recommend that you contact our support team for immediate access to your account. Support can reset your password in the meantime. Please feel free to contact us via chat or email. We apologize again for the inconvenience this causes, and we will do everything we can to get this resolved as soon as possible. Thank you for your patience and understanding.

16.05.2023 - Error regarding forgotten password for customers has been fixed.