How to refund money to a customer?
If you need to refund a customer, for example if an appointment is cancelled, there is a simple process you can follow, either via the payment method control panel or via a regular bank transfer from your business account. Customers can pay you via various payment methods such as Vipps, Stripe, BT Pay (Stripe Connect) or Mollie (Klarna).All payment methods support refunds
- Vips
- Stripe
Customer refund guidelines
First, log in to the control panel of the payment method the customer used. For example, Vipps.no's control panel.
Search your transaction history and find the specific payment to be refunded.
Når du har funnet transaksjonen, ser du etter en knapp eller et alternativ som sier Refunder eller noe liknende. Klikk på det, og følg veiledningen som kommer opp.
Send a message to the customer telling them that the money is on its way back to them, and give them any details they need about the transaction.
Don't forget to document the refund for your records, and keep all receipts and messages exchanged.