Documentation

How to fix booking approval issues

If a booking is rejected even after it is set to "Approved", please follow the steps below.

Note: This only applies to online payment methods such as Vipps, Stripe, Mollie or BT Pay. For "Payment on site or via invoice" this issue will not occur.

When is this necessary?

Usually, the booking status is updated automatically after payment is completed. However, if you want to approve a booking before payment is completed (e.g. with Vipps, Stripe, Mollie or BT Pay), you can use one of the methods below.

Tip: If you don't need to approve the booking before payment, you don't need to do anything extra - the booking status will update automatically when payment is received. This is the most normal thing to do.

Method 1: Set as "Paid"

• Go to Payments in the menu.
• Find the rejected booking.
• Click on the three dots next to the booking.
• Select Set as paid.
• Go to Bookings in the menu and set the booking to Approved manually.

Method 2: Set status to “Not Paid”

• Go to Payments in the menu.
• Find the rejected booking.
• Click on the three dots next to the booking.
• Select status Not paid.
• Then go to Bookings in the menu and set the booking to Approved manually.